Keeping in mind that we already use Securus to talk over the video phone, we also had an issue where my cousin believed that she could not report something that was happening in the jail because of the danger it would pose to her. She wanted me to submit the report of what she saw, but she had no idea how I would do that. I actually stumbled on the ConnectUs system on the Securus website, and I found out that it was possible to submit the forms on their website.
I had already taken down all the information for the incident on our video call, and I used it to fill out the form for my cousin. She told me a lot of things that needed to go on the form, and I made sure that the grievance got submitted in an anonymous way on the site. I was really thankful because I would have given myself away had I been asking around about what to do, but it was right there for me to use on their website.
I had no idea that there were so many forms that you could use at a jail, and I did not know that they could be submitted from outside the jail. I got the form submitted online, and it was not attached to me at all. I actually met someone in a support group who had family in the same jail, and I told her about the Connect US system, too. I think there are a lot of people who do not know about the Securus site, and they need to know for the future. We can all keep our loved ones safe, and we still get to talk to them using Securus and their ConnectUs system for prison forms.